FAQs

Your ticket codes and QR codes are sent to the email address you used at checkout — check your inbox (and spam/junk folder). If you created an account or sign in after purchase, your tickets appear under My Account → My Tickets.

If you bought as a guest and can't find the email, contact us with your order reference and we'll resend it.

No — guest checkout works for all regular events. You enter your name, email, and phone at checkout without registering.

An account lets you view all your tickets in one place, earn and spend Krome Points, and transfer tickets to friends. Membership 26/27 requires an account to redeem VIP entry.

Membership is a one-off £100 payment that gives you VIP queue jump access to every Krome event and collaboration from September 2026 through June 2027 — a minimum of 12 events this season.

After purchase, sign in to your account and use the Guestlist tab to redeem your VIP entry before each event. You'll need an account to buy and to redeem — guest checkout is not available for membership.

• Card — Visa, Mastercard, American Express, Maestro
• Apple Pay / Google Pay — where available on your device
• Alipay / WeChat Pay — available at checkout; payment is made in CNY at the displayed rate
• Klarna, Afterpay & Clearpay — buy now, pay later instalments may be available on some orders; you'll see the option at the Stripe payment screen if enabled

All payments are processed securely. We don't store your card details.

For eligible paid tickets, yes. Sign in to My Account → Transfer, enter your friend's name and email, and confirm. They'll receive the ticket by email and it will appear in their account if they're registered.

Transfers are irreversible, usually limited to upcoming unused tickets, and may be disabled for specific events. Free tickets, guestlist tickets, and certain promotional tickets may not be transferable.

1. Check your spam or junk folder for an email from Krome Events.
2. If you have an account, sign in and check My Tickets — your tickets may already be there.
3. Wait a few minutes — delivery can occasionally be delayed.
4. If your tickets still haven't arrived after 15 minutes, message us on WhatsApp or email us with your order reference and the email address you used. We'll sort it out quickly.

• Event cancelled by us: you'll receive a full refund of the ticket price you paid, returned to your original payment method where possible. We'll contact you by email.
• Event postponed or materially changed: your ticket normally stays valid for the rescheduled or replacement event. If you can't attend the new date, contact us — we may offer a refund or credit at our discretion.
• Changed your mind: for selected events you can request a refund from My Account at least 24 hours before the event starts. Requests are reviewed at our discretion, and approved refunds are paid minus a 5% processing fee.
• Refused entry or removed (for example age, ID, intoxication, or disorderly behaviour): no refund.

If self-service refunds aren't offered for an event, contact us — we're not obliged to refund outside the situations above. See our full Terms & Conditions for details.

The fastest way to reach us is WhatsApp. You can also:

• Email: [email protected]
• Contact form on the website
• Instagram: @kromeeventuk