Terms & Conditions

1. About us

We organise, promote, and sell tickets for nightlife and entertainment events, primarily for students and young adults.

Unless we state otherwise for a specific event, we act as the principal seller of tickets. Some tickets may be issued through authorised promoters or partner societies acting on our instructions; your contract for the ticket is with KROME EVENTS LTD.

2. Eligibility and accounts

• You must be at least 18 years old to purchase tickets or create a customer account, unless we clearly state a different minimum age for a specific product.
• You are responsible for keeping your account login details secure and for all activity under your account.
• Information you provide must be accurate and up to date (including your name and email address, which we use to deliver tickets).
• We may suspend or close accounts that are used fraudulently, abusively, or in breach of these Terms.

3. Ticket purchases

3.1 Contract formation

Ticket listings on the Website are invitations to treat. A binding contract is formed when we accept your order and send you an order confirmation (usually by email). We may refuse or cancel an order before acceptance (for example, due to pricing errors, suspected fraud, or sold-out inventory).

3.2 Prices and payment

• All ticket prices are shown in British Pounds (GBP) and include VAT where applicable.
• Any booking fees, service charges, or discounts will be shown at checkout before you pay.
• Payment is processed securely by Stripe. We do not store your full card details on our servers.
• Promotional codes and Krome Points (loyalty rewards) are subject to the rules displayed at checkout and may be withdrawn or amended with reasonable notice.

3.3 Ticket types and availability

Some ticket types may be hidden, limited, promoter-only, guestlist, or subject to access codes. Inventory is limited. A ticket is not guaranteed until your order is confirmed.

3.4 Delivery

Tickets are delivered electronically, typically by email and through your customer account on the Website. You may also be offered digital wallet passes (for example Apple Wallet or Google Wallet) where enabled. It is your responsibility to check your inbox (including spam folders) and to present a valid QR code or barcode for entry.

Tickets are generally issued to the email address and name provided at checkout. Incorrect details may delay entry; contact us promptly if you need help.

4. Refunds, cancellations, and changes

4.1 Event cancelled by us

If we cancel an event, you will receive a full refund of the ticket price you paid to us. We will contact you using the email address on your order. Refunds are returned to the original payment method where possible and may take 5–10 business days (or longer depending on your bank or card issuer).

4.2 Event postponed or materially changed

If an event is postponed or materially changed (for example, venue or headline act), your ticket will normally remain valid for the rescheduled or replacement event. If you cannot attend the new date, contact us; we may offer a refund or credit at our discretion in line with applicable law.

4.3 Voluntary refunds (change of mind)

Unless required by law, tickets are non-refundable if you can no longer attend or simply change your mind.

For selected events, we may enable self-service refund requests in your customer account. Where available:

• Requests must be submitted at least 24 hours before the scheduled start of the event.
• Approval is at our discretion and subject to review (for example, to prevent fraud or abuse).
• Approved refunds are paid minus a 5% processing fee. The fee and estimated refund amount are shown before you submit a request.
• Once a refund is processed, the related tickets are cancelled and must not be used for entry.

If self-service refunds are not offered for an event, you must contact us; we are not obliged to provide a refund outside the situations described in these Terms.

4.4 Statutory rights (UK consumers)

Nothing in these Terms affects your statutory rights. For distance contracts, the Consumer Contracts Regulations 2013 may give you a right to cancel within 14 days of purchase; however, that right does not apply to leisure services for a specific date or period where the exception for dated leisure events applies.

4.5 No refund for refused entry or misconduct

No refund will be given if you are refused entry or removed from an event for reasons including age restrictions, intoxication, disorderly behaviour, failure to provide valid ID, breach of venue rules, or any conduct that endangers or disturbs others (see section 7).

5. Ticket transfers

For eligible paid tickets, you may transfer a ticket to another person through your customer account, subject to event rules. Transfers are typically limited to upcoming, unused tickets. Transferring a ticket is irreversible: the ticket and QR code are removed from your account and issued to the recipient.

• Free tickets, guestlist tickets, and certain promotional tickets may not be transferable.
• We may disable transfers for specific events.
• You must provide the recipient’s correct name and email. You must not transfer tickets for resale at a profit where prohibited by law or by us.

6. Waitlist

If tickets are sold out, you may join a waitlist where offered. Joining a waitlist does not guarantee a ticket. If tickets become available, we may notify you by email. For some events, notification may include a time-limited checkout link with a short reservation window; if you do not complete purchase in time, the reservation may expire and tickets may be offered to others.

7. Event entry, age restrictions, and conduct

• Entry is subject to venue rules, capacity, security checks, and valid photo ID where required.
• Minimum age limits apply per event and are shown on the event page. It is your responsibility to check restrictions before buying.
• We and venue staff may refuse entry or remove any person without refund for safety, legal, or operational reasons.
• You must not resell tickets in breach of applicable law, venue policy, or our rules (including unauthorised bulk resale or touting).
• Photography, filming, and behaviour policies may apply at the venue; follow staff instructions at all times.

8. Promoters, referral links, and attribution

Tickets may be sold or promoted through authorised promoters, societies, or marketing links (including URLs with referral or campaign parameters). This helps us measure marketing performance. Promoters do not become a party to your ticket contract unless we expressly state otherwise.

9. Membership and loyalty (Krome Points)

• Benefits, earning rates, and redemption rules are as described at the time of enrolment or on the Website.
• Points and membership benefits have no cash value, are non-transferable unless we allow otherwise, and may be amended or withdrawn with reasonable notice.
• We may cancel points or membership benefits obtained through fraud, error, or abuse.

10. Website use

You must not misuse the Website, including by attempting to circumvent purchase limits, scrape data, interfere with security, use bots without permission, or access areas intended for administrators, promoters, or door staff.

We may modify, suspend, or withdraw the Website or ticketing features for maintenance, security, or operational reasons.

11. Intellectual property

All Website content (including text, graphics, logos, images, and software) is owned by us or our licensors and protected by copyright and other intellectual property laws. You may not copy or exploit it without our prior written consent.

Event names, artwork, and third-party trademarks belong to their respective owners.

12. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential loss (including loss of profit, enjoyment, or opportunity) arising from your use of the Website or attendance at an event.
• We are not responsible for travel, accommodation, or other costs if an event is cancelled, postponed, or changed.
• Our total liability to you for claims relating to a specific order is limited to the amount you paid us for that order.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.

13. Force majeure

We are not liable for failure or delay caused by events outside our reasonable control (including extreme weather, government action, strikes, utility failures, or venue closure), provided we take reasonable steps to inform ticket holders and comply with applicable consumer law regarding refunds where required.

14. Third-party services and links

The Website may link to third-party sites (for example social media or payment providers). We are not responsible for their content or practices. Your use of Stripe and other third-party services is also subject to their terms.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top will change when we do. Material changes will apply to future purchases; continued use of the Website after changes are posted constitutes acceptance of the updated Terms for new transactions.

16. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts where mandatory consumer law allows.

As a UK consumer, you may use alternative dispute resolution or contact the Citizens Advice consumer service for guidance.

17. Contact us

Questions about these Terms, tickets, or refunds:

• Email: [email protected]
• Website: Contact page

18. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.